All payments and refunds are handled by Apple. As the developer, we don’t have access to your payment or purchase details made through the App Store via Apple Pay, so we’re unable to issue refunds or make changes to your purchase.
To request a refund:
Go to reportaproblem.apple.com
Sign in with your Apple ID
Under “What can we help you with?”, select Request a refund
Choose a reason under “Tell us more”
Tap Next
Select Anticipate
Tap Submit
Apple will usually respond within 24–48 hours.
If you need help with this process, email us at [email protected] or use live chat during UK weekday hours.